SMS terms of service

SMS (Text Message) Communications — SMS Terms & Conditions

We may send SMS (text) messages to individuals who have explicitly opted in to receive them. These messages are sent only for purposes you have consented to, such as service notifications, appointment reminders, or informational updates.

Consent for SMS Communications

The Way will only send SMS messages to mobile numbers for which the user has provided clear, affirmative consent. Consent may be obtained through:

• Web forms with explicit SMS opt-in language
• Written or verbal authorization
• The user initiating contact via text message

Pre-checked boxes or implied consent are not considered valid consent.

When collecting SMS consent, we clearly state:

• The purpose of SMS communications
• The type of messages to be sent
• That message and data rates may apply
• Estimated message frequency
• How to opt out

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Message Frequency

Message frequency may vary depending on the type of communication. You may receive up to 2 SMS messages per week related to service notifications or informational updates.

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No Sharing of SMS Data

SMS Consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Mobile phone numbers and SMS consent will not be sold, rented, or disclosed for advertising or promotional use.

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Message Disclosures

All SMS messages sent by The Way may include:

• Identification of The Way as the sender
• Instructions on how to opt out (reply STOP)
• Instructions for help (reply HELP)
• A notice that message and data rates may apply
• Estimated message frequency

Example:

“Reply STOP to cancel. Reply HELP for assistance. Message and data rates may apply. You may receive up to 2 messages per week.”

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Opt-Out (Unsubscribe)

You may opt out of receiving SMS messages at any time by replying STOP to any message sent by us.
Once opted out, you will no longer receive non-essential SMS messages.

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Help

If you experience any issues, reply HELP to any SMS message or contact us at:
[email protected]

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SMS Data Use

We may collect and store limited SMS-related data, including:

• Mobile phone number
• Message delivery status (sent, delivered, failed)
• Message content when required for customer service or legal compliance

SMS content is not used for profiling or third-party marketing.

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How Consent Is Obtained

Consent to receive SMS messages must be specific to SMS and separate from consent for email or voice calls. Consent may be provided by:

• Checking an SMS consent box on a website form
• Signing a written agreement
• Verbal consent with documentation
• Sending an initial SMS message to our number